SAGAYour data
Delete your account and data
You can permanently delete your SAGA account and everything we hold on our servers. This cannot be undone.
Option 1: in the app (fastest)
- Open SAGA and go to Profile.
- In the Support section, tap Delete Account & All Data.
- Confirm. The app deletes your data from our servers first. If it cannot reach the servers, it removes nothing and tells you so, so you are never told an account is gone when it is not.
What gets deleted
| Where | What |
|---|---|
| Our servers | Game state backup, usage events, feedback, and your sync credential |
| Analytics (PostHog) | Your analytics profile, requested for deletion at the same time |
| Your device | All SAGA progress and your Player ID, after the server deletion succeeds |
What is not tied to you
Crash reports sent to Sentry do not include your Player ID, so they cannot be matched to your account and are removed on Sentry's normal retention schedule. Our database provider may keep routine infrastructure backups for a limited time before they expire.
Option 2: you cannot open the app
If you uninstalled the app or lost your device, email support@sagasystem.in with the subject Delete my SAGA data. Include your Player ID if you know it. Because a Player ID is not a login, we may ask for something that shows the account is yours, for example a screenshot of your Profile screen, or confirmation of the Google or Apple account you signed in with. We will confirm by email once your data is deleted.
Questions about deletion? See the Privacy Policy or contact support.